Essential Critical Infrastructure Business

November 25th, 2020

Metro Bolt & Fastener remains open as an Essential Critical Infrastructure Business

Dear Valued Customers and Suppliers:

Metro Bolt & Fastener is committed to monitoring the COVID-19 situation and following the guidance of federal and local government as we navigate this situation. The health, safety, and welfare of our customers, suppliers, and employees are of utmost importance to us. We will continue to follow enhanced cleaning, safety, social distancing, and other CDC recommended guidelines to protect our contacts and help mitigate spread.

We will remain open as an essential supplier to hospitals, municipalities, transportation, and other crucial infrastructures.

For more information on essential, critical infrastructure, please visit https://www.cisa.gov/publication/guidance-essential-critical-infrastructure-workforce.

Metro Bolt & Fastener will continue to offer normal shipping, delivery, and pickup options. However, if you wish to pick up your order, but do not want to enter the building, when you arrive please call 313-538-4800 and ask for delivery to your vehicle.

For suppliers, vendors, and shipping partners – we are accepting deliveries. Please call from your vehicle or truck prior to attempting entry. We are limiting the number of people admitted to the warehouse, for our safety and yours.

We thank you for your cooperation and support during this time.

https://www.michigan.gov/documents/mdhhs/nCOV-2019_General_Fact_Sheet_v2-4-20_680266_7.pdf

https://www.cdc.gov/coronavirus/2019-ncov/community/index.html

 

CDC and MDHHS guidelines

buy-2During the summer of 1973 I took my first job in the fastener industry. My how time flies! Over the years I have witnessed some incredible changes in how buyers or purchasing agents conduct relations with their suppliers.

When I began making sales calls account managers would make normal visitations by “showing up” at an appointed day and time. It was not unusual for me to sit in a customer’s lobby for hours. While there, I visited with my peers, or more importantly, my competitors. We had a lot of time on our hands. We told each other jokes, shared newspapers, and we went to lunch and dinner with each other. We were a band of brothers.

 

It is important to also remember the time. This process of selling was formal. Everyone wore a suit and tie. The buyer or purchasing agent was typically a seasoned career male employee who was not interested in “rocking the boat” in his organization. Concerns about price, delivery, and quality were rarely addressed. A successful sales associate utilized personalized selling techniques that were always supported with giveaways, lunch and dinner dates, or tickets to professional sporting events, the theater, etc. The sales process was all about relationships.

During the 1980’s things started to radically change. Imported fasteners came to the USA in a big way form Asia. The federal government bailed out Chrysler. In the 1990’s a guy by the name of Jose Lopez showed up at General Motors and relationships in the automotive sector dramatically ended.

These events, and others, have forever changed the face of how we do business with our customers today throughout North America. Lobbies are closed, pre-set appointments are mandatory, voice mail has replaced the receptionist, no one responds to email, handshakes have been replaced by written contracts which are torn up in a moment.

Today, we all live with what I call “Buyer 2013.” Most of these folks have recently graduated from a business college and are entering the work place for the first time. Product knowledge is non-existent. Most new buyers or purchasing agents are usually assigned to “fasteners” to see if they “can make it!”

Buyer 2013 never goes to lunch with a supplier, will never go to dinner with a vendor, and can not accept those entertainment tickets. After completing a day at the office, Buyer 2013 goes home, rushes through dinner, starts a load of laundry, puts down the kids for the night, and then fires up their laptop to place orders for the company’s fastener requirements for tomorrow that night.

So much for relationships! What does this mean for field sales today? We have to work smarter and listen more to what our customer needs. What say you?

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Our Location

We have a large, beautiful showroom with a friendly, highly knowledgeable staff (over 150+ years of combined knowledge). Come visit us for all of your fastener needs.
 
Metro Bolt & Fastener 19339 Glenmore
Redford, MI 48240
USA 1-313-538-4800